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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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Take the pulse of your business

eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • Riogas suma eXpand a su operativa

    Riogas, empresa de envasado y distribución de gas, seleccionó eXpand para renovar su sistema de atención a clientes así como… Read more

  • La Costa y Asismed (Paraguay) confían en eXpand

    Centro Médico La Costa y Asismed seleccionaron a e-Magination de Paraguay para implementar eXpand como plataforma de su servicio de… Read more

 

What do our customers say about eXpand?

  • "eXpand allows us to control all of our organization and to reduce costs, even so that the investment is redeemed in short time. We are also able to manage all of our Call Center online, even with operators that work remotely. The best thing about eXpand is how simple the platform is and how we can manage everything ourselves without depending on a technician. It is also worth mentioning that the growth is accomplished without inconveniences or excessive investments.

    The Dialer became the soul of our ISO 9001 Quality System. We are able to survey the 100% of our services daily and automatically. The representatives from the quality organization were surprised with such an effective system."
    Ing. Josemaría Gonzalez MBA, CEO
    Vida Servicio de Compañía (Uruguay)
     
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  • "Moving to our new facilities was the chance to improve our communication system with our customers, and eXpand was the best choice for both practicality and costs. The Multichannel Contact Center solution allows us to control all incoming calls and to monitor the communication of our vendors to improve sensitive areas within the company. Access to reports allows us to obtain information that we previously could not get." Julio Minetti, Director
    Guamatur (Uruguay)
     
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  • "At Cable Color telephony is crucial and both eXpand and the support they provide are key to our business. We used to manage many Asterisk PBX, now we have everything integrated into a unique system." Masson Aldana, IT director
    Cable Color (Honduras)
     
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