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CLIENTS IN LATAM

Clients from Latam have transformed their business thanks to our software, which integrates their communications, controls their operation and can be adapted instantly.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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Take the pulse of your business

eXpand allows you to unify, manage and enrich all communications with customers by integrating all contact channels.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • WhatsApp integrado a eXpand

    eXpand anuncia la incorporación de WhatsApp a su propuesta de Omnicanalidad. Esta prestación permite recibir mensajes enviados desde WhatsApp, atenderlos… Read more

  • Detección Automática de Máquina (AMD)

    eXpand incorpora la funcionalidad AMD (Automatic Machine Detection) en la última versión del módulo Web Dialer. AMD (Detección Automática de… Read more

 

What do our customers say about eXpand?

  • "After we installed eXpand, we were able to size and organise our staff, gaining an efficiency we would had never imagined. Since we are also able to monitor all of our activity, we can make decisions in the moment which allow us to improve our customer service." Natalia Pouso, Supervisor de Call Center
    Netgate | URUGUAY
     
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  • "Choosing eXpand responded to our need to manage our sales channel and passenger services in a more efficient way through a PBX which allows us to access metrics that suits our requirements. The implementation experience was great, having full support from everyone at eXpand, which not only showed suitability but also an excellent predisposition. This is a powerful tool that provides all the information needed in order to make decisions, that being the only challenge for those who choose it. I only have positive comments to make and therefore recommend eXpand to any company that wants to manage a call center." Lic. Gonzalo Polanco, Gerente Comercial
    Les Amis Viajes | ARGENTINA
     
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  • "We chose eXpand due to its flexibility, which we needed in order to migrate to our new open technology. They were able to connect our Legacy PBX to eXand, which allows us to manage our new technology expansion step by step. We gradually added remote offices and locations in our urban campus without inconveniencies. eXpand can be scaled and it is suited to manage growth and surpass proprietary solutions." Ing. Omar Paganini, Vicerrector de Gestión Económica y Desarrollo
    Universidad Católica del Uruguay | URUGUAY
     
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