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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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Take the pulse of your business

eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • Guamatur confía en eXpand

    Guamatur, agencia de viajes de amplia trayectoria en el mercado uruguayo, eligió eXpand para mejorar su servicio de atención de… Read more

  • Impresistem de Colombia instala eXpand

    Impresistem de Colombia, empresa especializada en la venta mayorista de tecnología, accesorios, suministros y hardware, seleccionó a Maicrotel para la… Read more

 

What do our customers say about eXpand?

  • "Yesterday we had a meeting with eXpand representatives. I asked them for help with some statistics, critical indexes and reporting features. We ended the meeting at 5 PM and by 7:30 PM we received an email confirming some of the topics that were discussed before. It is a real pleasure to work like this, with so much efficiency." María Noel Urrestarazú, Gerente General
    Jetmar Viajes (Uruguay)
     
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  • "Having many channels to contact our customers made it difficult for us to unify and manage the information. eXpand allowed us to integrate everything: branches, management tools and reports. This gives us the possibility to work with higher levels of efficiency, which means better customer service." Martín Da Silva, Gerente de IT
    TCC (Uruguay)
     
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  • "Our transactions in Quito and Guayaquil are crucial to our business, and therefore we doubted if we could substitute our traditional PBX. After consulting with many customers that use eXpand, we decided. We gained in flexibility and functionalities but with a lower cost." Jaime Pérez Azúa, Gerente General
    Univisa (Ecuador)
     
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