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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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Take the pulse of your business

eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • Unión Capital AFAP, Uruguay, confía en eXpand

    Unión Capital AFAP, administradora de fondos de ahorro previsional en Uruguay, eligió eXpand para mejorar su servicio de atención y… Read more

  • Nuevo representante de ventas para Bolivia y Paraguay

    eXpand da la bienvenida a ITC Group, nuevo Socio de Negocios para los mercados de Bolivia y Paraguay. La experiencia… Read more

 

What do our customers say about eXpand?

  • "They got our PBX to connect with eXpand so that we can use their features in our credit card authorization headquarters. Now we can have access to reports and metrics that we did not have before, therefore improving our service."
    Scotiabank (Uruguay)
     
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  • "Our business demands a high level of client service; we used our PBX to provide it but we needed a more flexible solution, with professional call center features and less costs.
    eXpand was able to solve that with lower costs; calls still go through our PBX and are transferred to eXpand where we implemented our Help Desk service; now we can control in real time the service that we provide and have access to metrics, recordings and monitoring from everywhere."
    Sr. Enrique Gómez, Director México D.F.
    Carvajal Tecnología y Servicios (México)
     
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  • "Having many channels to contact our customers made it difficult for us to unify and manage the information. eXpand allowed us to integrate everything: branches, management tools and reports. This gives us the possibility to work with higher levels of efficiency, which means better customer service." Martín Da Silva, Gerente de IT
    TCC (Uruguay)
     
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