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10paises

WE CELEBRATE OUR FIRST 10 COUNTRIES

Customers from 10 countries have transformed their business thanks to our software, which integrates their communications, controls their operation and can be adapted instantly.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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Take the pulse of your business

eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • GEOCOM suma eXpand

    GEOCOM (Uruguay) confía en eXpand para mejorar su servicio de contact center y atención a clientes.  De esta manera lo… Read more

  • Portal del agente integrado con Web Dialer

    eXpand extiende las prestaciones de su Portal del Agente y lo vincula al Módulo Web Dialer. Así, el Web Dialer… Read more

 

What do our customers say about eXpand?

  • "Yesterday we had a meeting with eXpand representatives. I asked them for help with some statistics, critical indexes and reporting features. We ended the meeting at 5 PM and by 7:30 PM we received an email confirming some of the topics that were discussed before. It is a real pleasure to work like this, with so much efficiency." María Noel Urrestarazú, Gerente General
    Jetmar Viajes (Uruguay)
     
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  • "Our business demands a high level of client service; we used our PBX to provide it but we needed a more flexible solution, with professional call center features and less costs.
    eXpand was able to solve that with lower costs; calls still go through our PBX and are transferred to eXpand where we implemented our Help Desk service; now we can control in real time the service that we provide and have access to metrics, recordings and monitoring from everywhere."
    Sr. Enrique Gómez, Director México D.F.
    Carvajal Tecnología y Servicios (México)
     
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  • "After months of important surveys, we chose the solution that we understood was more complete in order to manage our communication system. eXpand combines the latest technology with an excellent management system, which allows us to receive the necessary information online in order to solve operative issues that may arise from time to time. We are very pleased with the choice we made." Dr. Néstor Gutiérrez, Director
    Porto Servicios (Uruguay)
     
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