Take the pulse of your business
eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.
Les Amis Viajes, Argentina, suma eXpand a su operativa
Les Amis Viajes, agencia de viajes Premium de Argentina, instaló eXpand para cubrir todas sus necesidades de atención a sus… Read more
Diseñador Web de IVR
El Diseñador Web de IVR permite que los clientes diseñen, validen e implementen los árboles de atención utilizando simplemente un navegador. Brinda… Read more
What do our customers say about eXpand?
"The eXpand implementation was fast and worked well with a quick and efficient response to unexpected issues. The system gives us the flexibility to upload different campaigns in different Call Centers, generate reports and make the proper monitoring of them , which is key to our business. We can also automate sales processes and customer service while saving costs. The support service has been attentive to our needs 24x7. Finally, we emphasize that eXpand is committed to adding features, which will surely provide new opportunities to better serve our customers and increase the productivity of our employees. We are very pleased with our decision." José J. Obes, Gerente General
"Moving to our new facilities was the chance to improve our communication system with our customers, and eXpand was the best choice for both practicality and costs. The Multichannel Contact Center solution allows us to control all incoming calls and to monitor the communication of our vendors to improve sensitive areas within the company. Access to reports allows us to obtain information that we previously could not get." Julio Minetti, Director
"After we installed eXpand, we were able to size and organise our staff, gaining an efficiency we would had never imagined. Since we are also able to monitor all of our activity, we can make decisions in the moment which allow us to improve our customer service." Natalia Pouso, Supervisor de Call Center