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10paises

WE CELEBRATE OUR FIRST 10 COUNTRIES

Customers from 10 countries have transformed their business thanks to our software, which integrates their communications, controls their operation and can be adapted instantly.

 

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MANAGE AND CONTROL

Management, reporting and monitoring tools are available via a Web interface, enabling you to make immediate decisions and take action no matter where you are, in an unconstrained and independent manner.

 

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UNIFIED COMMUNICATIONS

Integrate all your communication channels and unify the contact flow with your clients, employees and suppliers in a single solution.

 

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SUBSTITUTE OR INTEGRATE

eXpand can substitute traditional products or it can be integrated into your exchange, offering higher flexibility and more functionality with less investment and a lower operating cost.

 

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AUTOMATION AND EFFICIENCY

Obtain a higher return by automating processes that will allow you to reduce customer care costs, personalize your services and generate new income.

 

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Take the pulse of your business

eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.

Testimonials

  • Detección Automática de Máquina (AMD)

    eXpand incorpora la funcionalidad AMD (Automatic Machine Detection) en la última versión del módulo Web Dialer. AMD (Detección Automática de… Read more

  • Módulo Compliance & Quality Assurance

    eXpand incorpora el Módulo de Compliant & Quality Assurance para automatizar el control de calidad de la atención telefónica utilizando… Read more

 

What do our customers say about eXpand?

  • "We found in eXpand an effective answer to our needs. The change from our Legacy system to eXpand took only three days, and in the meantime we were able to work. Through their platform, we can monitor all of our operations, with ratios and real time reports, which help us guarantee our services. Due to eXpand we can provide more ease and transparency to our clients." Diego Sayanes, Gerente General
    RUA Asistencia | URUGUAY
     
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  • "Moving to our new facilities was the chance to improve our communication system with our customers, and eXpand was the best choice for both practicality and costs. The Multichannel Contact Center solution allows us to control all incoming calls and to monitor the communication of our vendors to improve sensitive areas within the company. Access to reports allows us to obtain information that we previously could not get." Julio Minetti, Director
    Guamatur | URUGUAY
     
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  • "Antes de eXpand teníamos una central telefónica y un sistema de call center independientes; era complicado acceder a la información y los costos eran elevados. eXpand integra todo en una sola solución con menores gastos e inversiones. El retorno es muy rápido ya que resuelve temas de todos los días; como es simple de usar podemos administrarlo nosotros mismos lo que nos permitió ahorrar costos y tiempos, por ejemplo podemos acceder a los reportes desde cualquier parte, agregar agentes o supervisores sin importar donde trabajen o grabar llamadas sin cargos extra. El servicio de soporte está pendiente de nuestras necesidades y disponible 24x7." Cr. Leonardo Bello, Gerente General
    SECOM | URUGUAY
     
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