Take the pulse of your business
eXpand is a software which allows you to visualize, manage and unify all the communications and corporate telephony of your company in a simple way without unnecessary costs.
Suited for organizations that market consumer products or services; it has clients across many Latin American countries in industries such as finance, telecommunications, health, Call Center, BPO, cable companies, insurance, tourism, education, services and retail.
WhatsApp integrado a eXpand
eXpand anuncia la incorporación de WhatsApp a su propuesta de Omnicanalidad. Esta prestación permite recibir mensajes enviados desde WhatsApp, atenderlos… Read more
Detección Automática de Máquina (AMD)
eXpand incorpora la funcionalidad AMD (Automatic Machine Detection) en la última versión del módulo Web Dialer. AMD (Detección Automática de… Read more
What do our customers say about eXpand?
"eXpand solves real business problems. It is simple to use and gives us freedom to manage it ourselves; if we need more agents we can enable them without extra charge. We lowered our costs since we outsourced our call center service but without losing control. We now have complete access, without limitations, including the monitoring of our support service in real time, regardless of who provides it or from where. Another differentia the support provided by eXpand." Cr. Daniel Gago, Gerente General
Cable Plus | URUGUAY
"After we installed eXpand, we were able to size and organise our staff, gaining an efficiency we would had never imagined. Since we are also able to monitor all of our activity, we can make decisions in the moment which allow us to improve our customer service." Natalia Pouso, Supervisor de Call Center
Netgate | URUGUAY
"We found in eXpand an effective answer to our needs. The change from our Legacy system to eXpand took only three days, and in the meantime we were able to work. Through their platform, we can monitor all of our operations, with ratios and real time reports, which help us guarantee our services. Due to eXpand we can provide more ease and transparency to our clients." Diego Sayanes, Gerente General
RUA Asistencia | URUGUAY